Card-Not-Present
Handling key-entered transactions
If a Visa card cannot be swiped, you must key-enter the card account data into your POS terminal. When you key-enter a transaction, you run the risk of accepting a counterfeit card because the magnetic stripe information is unavailable.
- Check the terminal. Be sure your terminal is working properly. If the terminal is okay and the problem appears to be with the magnetic stripe, continue to step 2.
- Match the account number. Check to see that the embossed account number on the front of the card matches the number indent-printed on the back.
- Check the expiration date. Look at the "good thru" or "valid thru" date to be sure the card hasn't expired. If the card has a "valid from" date, be sure the card isn't being used before it is valid.
- Make an imprint. Get a manual imprint of the card.
- Get a signature. Ask the customer to sign the imprinted sales draft.
- Check the signature. Be sure that the signature on the card matches the one on the sales draft. Do not accept an unsigned card.
If you suspect fraud, immediately make a Code 10 call to your voice authorization center. |